S T E E R STAY CALM KEEP YOUR VOICE LOW AND STEADY. YOUR CALM DEMEANOR HELPS REDUCE TENSION. TALK WITH RESPECT SPEAK CLEARLY, RESPECTFULLY, AND WITHOUT JUDGMENT. AVOID POWER STRUGGLES. EMPATHIZE SHOW UNDERSTANDING. ACKNOWLEDGING THEIR FEELINGS CAN DIFFUSE ANGER. EVALUATE THE RISK AM I IN DANGER? ARE MY PASSENGERS IN DANGER? CAN I CONTINUE TO SAFELY OPERATE THE BUS? REDIRECT OR REQUEST HELP USE VERBAL REDIRECTION TECHNIQUES OR CONTACT DISPATCH OR POLICE IF NEEDED. KNOW WHEN TO STEP BACK. - Owned by Vitality Sight LLC - (Class 035, Class 041) | Sealvo